1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes:

  • USA: 7–14 business days
  • International: 10–20 business days

Delays can happen due to carriers or customs.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to activate.

3. Do you offer free shipping?

We may offer free shipping during special promotions. Otherwise, shipping fees are calculated at checkout.

4. What is your return policy?

We accept returns within 14 days of delivery if items are unused and in original condition.
To start a return, contact our support team.

5. Can I exchange my item?

Yes, exchanges are available only if:

  • You received the wrong item
  • The item arrived damaged or defective

6. What if I entered the wrong shipping address?

Please contact us immediately.
Once an order is shipped, we cannot guarantee address changes or replacements.

7. Are your shoes true to size?

Yes, our shoes follow standard US sizing.
We recommend checking our Size Chart before ordering for the best fit.

8. What payment methods do you accept?

We accept major payment methods including:

  • Credit/Debit cards
  • PayPal (if enabled)
  • Other secure checkout options depending on your location

9. Can I cancel my order?

Orders can only be canceled if they have not been processed or shipped.
Once shipped, cancellation is not possible.

10. What if my order is delayed or lost?

If your order is delayed beyond expected delivery time, contact us and we will assist you in tracking and resolving the issue.

11. How can I contact you?

For any questions or support:

Kaneactive Support
johnathonkane80@gmail.com

Now real talk (don’t ignore this):

If your FAQ is strong, you will get:

  • Less “Where is my order?” messages
  • More trust at checkout
  • Fewer refund disputes