Shipping Policy – Kaneactive

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or holidays.

If there is a delay due to high order volume, we will notify you by email.

Shipping Time

Estimated delivery time after processing:

  • USA: 7–14 business days
  • International: 10–20 business days (if applicable)

Delivery times are estimates and may vary due to customs, carrier delays, or other external factors.

Shipping Charges

Shipping fees (if applicable) are calculated at checkout.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear.

Incorrect Address

Customers are responsible for entering correct shipping details.

We are not responsible for:

  • Lost packages due to incorrect address
  • Delays caused by address errors
  • Reshipping fees for incorrect information

Lost or Delayed Packages

If your package is significantly delayed, contact us.

We will assist you with tracking and resolution, but delivery is ultimately handled by the courier.

Refund & Return Policy – Kaneactive

Return Eligibility

We accept returns under the following conditions:

  • Item must be unused and in original condition
  • Return request must be made within 14 days of delivery
  • Item must include original packaging

Non-Returnable Items

We do not accept returns for:

  • Items that are worn or used
  • Items damaged after delivery
  • Sale or clearance items (if applicable)

How to Request a Return

To start a return, contact us at:

Email: johnathonkane80@gmail.com

Include:

  • Order number
  • Reason for return
  • Clear photos (if item is damaged or incorrect)

Refund Process

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method
  • Shipping charges are non-refundable (unless we made an error)

Exchanges

We offer exchanges only if:

  • Wrong item was sent
  • Item arrived damaged or defective

Important Notes

  • Refunds are not guaranteed until inspection is completed
  • We reserve the right to reject returns that do not meet policy conditions
  • Abuse of return policy may result in refusal of future orders