Policy for Buyers – Kaneactive

At Kaneactive, we keep things simple and transparent. Before placing an order, please review the following guidelines to ensure a smooth shopping experience.

1. Product Expectations

We aim to provide accurate product descriptions, images, and details.

  • Slight variations in color may occur due to screen settings
  • Product fit and feel may vary by individual preference
  • All sizes follow our provided size chart—please check before ordering

If you’re unsure, contact support before purchasing.

2. Order Responsibility

By placing an order, you agree that:

  • All personal and shipping information is correct
  • You have reviewed product details and sizing
  • You understand our return and refund conditions

Incorrect details may lead to delays or failed delivery.

3. Pricing & Payments

  • All prices are listed in USD (unless stated otherwise)
  • Payments must be completed at checkout
  • We reserve the right to update pricing at any time

Orders will not be processed without successful payment.

4. Shipping Awareness

  • Delivery times are estimates, not guarantees
  • Delays may occur due to carriers, customs, or high demand
  • Customers are responsible for providing accurate shipping details

Kaneactive is not responsible for delays outside our control.

5. Returns & Exchanges

We accept returns under specific conditions:

  • Items must be unused and in original condition
  • Requests must be made within 7 of delivery
  • Shipping costs for returns may be the buyer’s responsibility

We reserve the right to reject returns that do not meet our policy.

6. Refunds

  • Refunds are processed after product inspection
  • Original shipping fees are non-refundable (unless item is defective)
  • Processing time may take several business days

7. Order Issues

If there is a problem with your order (wrong item, damaged product), contact us within 48 hours of delivery.

Include:

  • Order number
  • Clear photos of the issue

Late claims may not be accepted.

8. Buyer Conduct

We expect fair and honest use of our services.

We may refuse service if:

  • Fraudulent activity is suspected
  • Policies are abused (excessive returns, false claims)

9. Agreement

By purchasing from Kaneactive, you agree to this Buyer Policy and all related policies on our website.